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International Association of 
Equine Dentistry

Grievance Policy


Grievance Process

The grievance process was put in place to create accountability among our members and the industry as a whole. If you think an equine dental practitioner has violated our standards of conduct, this may provide a procedure to document your complaint. The grievance process does not carry legal ramifications in many areas, but our members voluntarily subject themselves to a higher level of accountability.

To file a grievance, download grievanceform.pdf and return it to:

IAED
PO Box 1141
Seguin, TX 78156

Or email it to info@iaedonline.com

The Grievance Committee will respond to any grievances against the International Association of Equine Dentistry or any of its members.

The Board of Directors is responsible for electing the committee on a yearly basis.
In the event of a grievance being brought against one of the committee members the board is responsible for electing someone to fill their position for that particular case.

If the current Grievance Committee feels there may be a conflict of interest of one of its committee members they may request that the board appoint a temporary Grievance Committee member for the grievance in question.

The Grievance Committee will have a minimum of 3 people. One of the positions is to be filled by an examiner, one a certified non-veterinarian equine dental practitioner and one veterinarian.

The Grievance Committee will make recommendations to the President.

In the event that the President does not agree with the recommendations of the Grievance Committee, the President can request that the committee do further investigation.

In the event that the Grievance Committee feels it had done the necessary investigation, they can appeal the decision of the President to the Board of Directors. In such a situation, the Board of Directors are required to have all discussions on said matter completed in a 30 day period and have final decision voted on in a further 10 days. The Board of Director’s vote will be binding to the President and the Grievance Committee.

Listed are some possible rulings of the Board of Directors:
  1. Rule in favor of the President.
  2. Rule in favor of the Grievance Committee.
  3. Modify the ruling of either the President or the Grievance Committee and produce a final ruling of the Board of Directors.
  4. Request that further investigations be performed by the Grievance Committee, with specific guidelines and direction.

Note: In the event of the Board of Directors involvement, the Board of Directors and secretary will fill the positions and take the responsibilities of the President and office manager.

The grieved has the right to appeal the decision of the President. In this situation the case would be turned over to the Board of Directors.

The grievance committee would be responsible for further investigations and compile information for the Board of Directors. The Board of Directors decision would be binding.

The final decisions of the President or Board of Directors of the International Association of Equine Dentistry will be posted on the web site.

All correspondence shall be via email when possible. Certified mail will be used where email is not suitable.

The grieved is required to acknowledge and respond in writing to the Grievance Committee with in 30 days of notice of any grievance against them.

If the grieved does not respond in writing within 30 days of the initial notice date to the Grievance Committee, the committee will recommend that any certification and or membership be suspended. At this time the Grievance Committee will send a second letter via certified mail. If the grieved does not respond in writing to the Grievance Committee within a further 30 days from this certified postal date, the committee will recommend that any certification and or membership be terminated

If a member has had his/her membership suspended or terminated due to their lack of response to the Grievance Committee, he/she may petition the Board of Directors to re-open the grievance against them by submitting documentation that was previously requested by the Grievance Committee.

There are four types of grievances.

Type 1 Grievance
Necessary documentation to pursue Type 1 grievance
  1. Practitioner’s name, address, phone number and said status in the International Association of Equine Dentistry.
  2. Signed and dated letter of complaint with a return address. This information is preferred to be received via email, but can be via regular post, to the grievance committee.

Responsibilities of Grievance Committee for a Type 1 grievance
  1. Record grievance with the office manger of the International Association of Equine Dentistry.
  2. Request the President to return a letter to the griever acknowledging receipt of their letter.
  3. Request the President to send a copy of the letter of grievance to the grieved and request a response in writing within 30 days. This reply is preferred to be received via email but can be via regular post. Proof of reply will be required if the grievance committee claims it did not receive it.

A Type 1 grievance will be kept on file and recorded with the International Association of Equine Dentistry for 5 years.
Note, no further action will be taken, unless there are repetitive complaints against a single practitioner.
In extenuating circumstances the Grievance Committee may investigate further or file a Type 2 grievance on behalf of the International Association of Equine Dentistry if they see fit to do so.

Type 2 Grievance
Necessary documentation to pursue Type 2 grievance
  1. Practitioner’s name, address, phone number and said status in the International Association of Equine Dentistry.
  2. Signed and dated letter of complaint with a return address from the client, if applicable.
  3. Signed and dated letter of complaint with a return address from the attending veterinarian or the primary veterinarian, if applicable.
  4. Copy of the relevant country, state or province veterinary act, if applicable.
  5. Photos where applicable. The above information is preferred to be received via email, but can be via regular post, to the grievance committee.
  6. In certain cases the Grievance Committee may ask for an independent veterinarian or a certified member of the International Association of Equine Dentistry to perform an examination.

There is a fee of $300.00 (U.S.) due upon receipt of a Type 2 grievance. This fee will go toward the expense of investigating and documenting a Type 2 grievance. Payment should be made to: The International Association of Equine Dentistry in U.S. dollars

Responsibilities of Grievance Committee for a Type 2 grievance
  1. Record grievance with the office manager of the International Association of Equine Dentistry
  2. Notify the practitioner immediately by email or certified mail of the said accusations and require a written response to said accusations within 30 days of the notice date. This reply is preferred via email but can be via regular post. Proof of reply will be required if the grievance committee claims it did not receive it.
  3. Evaluate and investigate complaints against members of the International Association of Equine Dentistry.
  4. Maintain communication with the griever.
  5. Compile information and make recommendations to the President of the International Association of Equine Dentistry.

The President of the International Association of Equine Dentistry is to pass on the final decision to the griever.

Considerations for a Type 2 grievance
  1. Was the practitioner working within the code of conduct and standard of practice of the International Association of Equine Dentistry?
  2. Documentation from the practitioner.

Actions resulting from a Type 2 grievance may range from a letter of complete reprieve to termination of membership. In the case of termination of membership, acknowledgement of any and all certification levels by the International Association Equine Dentistry would be lost.

Type 3 Grievance: Grievance against the International Association of Equine Dentistry.
Necessary documentation to pursue Type 3 grievance
  1. 1 Signed and dated letter of complaint with a return address. This information is preferred to be received via email, but can be via regular post, to the grievance committee.

Responsibilities of Grievance Committee for a Type 3 grievance
  1. Record grievance with the office manager of the International Association of Equine Dentistry.
  2. Evaluate and investigate complaints against the International Association of Equine Dentistry.
  3. Compile information and make recommendations to the President of the International Association of Equine Dentistry.

Type 4 Grievance: Grievance/letter of interest against a Non Member

Necessary documentation to pursue Type 4 grievance
  1. Practitioner’s name, address, phone number
  2. Signed and dated letter of interest or complaint with a return address from the client, if applicable.
  3. Signed and dated letter of complaint with a return address from the attending veterinarian or the primary veterinarian, if applicable.
  4. Photos where applicable.
  5. Copy of the relevant country, state or province veterinary act, if applicable.

The above information is preferred to be received via email, but can be via regular post, to the grievance committee.

Responsibilities of Grievance Committee for a Type 4 grievance
  1. Record grievance with the office manager of the International Association of Equine Dentistry
  2. Evaluate and investigate complaints against said practitioner or person.
  3. Maintain communication with the griever.
  4. Compile information and make recommendations to the President and the board of directors of the International Association of Equine Dentistry.

The President of the International Association of Equine Dentistry is to pass on the final decision of the IAED board of directors to the griever.

Actions resulting from a Type 4 grievance may range from a complete reprieve, to the accused being reported to local law agencies, or legal action taken by the IAED itself. If it is felt that the IAED has been misrepresented in any form of media, the IAED may then pursue a response, in that same media or other media with the same coverage, to address such misrepresentation to the public.

The Grievance Committee of the International Association of Equine Dentistry will strive too investigate and follow through with all letters of interest or grievances made in accordance with the procedure outlined here. The Code of Conduct and Standard of Practice of the International Association of Equine Dentistry will be the main instrument used in determining a grievance.


International Association of Equine Dentistry | PO Box 125 Millers Tavern, VA 23115 | 1.830.268.5005| info@iaedonline.com

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