Grievance Policy

Updated January 8, 2023

Grievance Process

The grievance process is not intended to carry legal ramifications in any way or form. The process provides a pathway for an individual to lodge a formal or informal complaint against an IAED member or the IAED If they believe the IAED standards or code of conduct have been compromised. The process was created to ensure accountability among our members and the industry as a whole as all members are bound by the IAED code of conduct . IAED Certified
Practitioners are further bound to uphold the IAED standards. To file a grievance please email your complaint to info@iaedonline.com stating your concern and provide documentation suitable to the type of grievance you wish to file.

The Grievance Committee will respond to any grievances against the International Association of Equine Dentistry or any of its members. There are three types of grievances.

Type 1 Grievance
Necessary documentation to pursue Type 1 grievance Practitioner’s name, address, phone number and said status in the International Association of Equine Dentistry.
Signed and dated letter of complaint with a return address. This information is
preferred to be received via email, but can be via regular post, to the grievance
committee.

Responsibilities of Grievance Committee for a Type 1 grievance

Record grievance with the Secretary of the International Association of Equine
Dentistry.

Request the President to return a letter to the griever acknowledging receipt of their
letter.

Request the President to send a copy of the letter of grievance to the grieved and
request a response in writing within 30 days. This reply is preferred to be received
via email but can be via regular post. Proof of reply will be required if the grievance
committee claims it did not receive it.

A Type 1 grievance will be kept on file and recorded with the International
Association of Equine Dentistry for 5 years.

Note, no further action will be taken, unless there are repetitive complaints against
a single practitioner.

In extenuating circumstances the Grievance Committee may investigate further or
file a Type 2 grievance on behalf of the International Association of Equine Dentistry
if they see fit to do so.

Type 2 Grievance

Necessary documentation to pursue Type 2 grievance
Practitioner’s name, address, phone number and said status in the International
Association of Equine Dentistry.

Signed and dated letter of complaint with a return address from the client, if
applicable. Signed and dated letter of complaint with a return address from the attending
veterinarian or the primary veterinarian, if applicable. Copy of the relevant country, state or province veterinary act, if applicable. Photos where applicable. The above information is preferred to be received via email, but can be via regular post, to the grievance committee.
In certain cases the Grievance Committee may ask for an independent veterinarian
or a certified member of the International Association of Equine Dentistry to
perform an examination. Responsibilities of Grievance Committee for a Type 2 grievance
Record grievance with the Secretary of the International Association of Equine
Dentistry Notify the practitioner immediately by email or certified mail of the said accusations
and require a written response to said accusations within 30 days of the notice date.
This reply is preferred via email but can be via regular post. Proof of reply will be
required if the grievance committee claims it did not receive it. Evaluate and investigate complaints against members of the International Association of Equine Dentistry.
Maintain communication with the griever.
Compile information and make recommendations to the President of the
International Association of Equine Dentistry.

The President of the International Association of Equine Dentistry is to pass on the
final decision to the griever.

Considerations for a Type 2 grievance
Was the practitioner working within the code of conduct and standard of practice of
the International Association of Equine Dentistry? Documentation from the practitioner.
Actions resulting from a Type 2 grievance may range from a letter of complete
reprieve to termination of membership. In the case of termination of membership,
acknowledgement of any and all certification levels by the International Association
Equine Dentistry would be lost.

Type 3 Grievance: Grievance/letter of interest against a Non Member
Necessary documentation to pursue Type 3 grievance
Practitioner’s name, address, phone number
Signed and dated letter of interest or complaint with a return address from the
client, if applicable.

Signed and dated letter of complaint with a return address from the attending
veterinarian or the primary veterinarian, if applicable.
Photos where applicable.

Copy of the relevant country, state or province veterinary act, if applicable.

The above information is preferred to be received via email, but can be via regular
post, to the grievance committee.

Responsibilities of Grievance Committee for a Type 3 grievance

Record grievance with the Secretary of the International Association of Equine
Dentistry

Evaluate and investigate complaints against said practitioner or person.
Maintain communication with the griever.

Compile information and make recommendations to the President and the board of
directors of the International Association of Equine Dentistry.

The President of the International Association of Equine Dentistry is to pass on the
final decision of the IAED board of directors to the griever.

Actions resulting from a Type 3 grievance may range from a complete reprieve, to
the accused being reported to local law agencies, or legal action taken by the IAED
itself. If it is felt that the IAED has been misrepresented in any form of media, the
IAED may then pursue a response, in that same media or other media with the same
coverage, to address such misrepresentation to the public.

The Grievance Committee of the International Association of Equine Dentistry will strive to
investigate and follow through with all letters of interest or grievances made in accordance
with the procedure outlined here. The Code of Conduct and Standard of Practice of the
International Association of Equine Dentistry will be the main instrument used in
determining a grievance.

The Board of Directors is responsible for assigning an ad hoc committing whenever a
grievance is filed.

The Board will ensure there is no conflict of interest on the committee. If a board member is
involved and or named in a grievance the individual will not take part in the grievance
committee’s or the BOD’s discussions beyond what the process entitles them to do.

The Grievance Committee will have a minimum of 3 people. One of the positions is to be
filled by an examiner, one a certified non-veterinarian equine dental practitioner and one
veterinarian when possible.

The Grievance Committee will make recommendations to the Board who will vote on the
outcome and required actions.

The grieved has the right to appeal the decision.

The grievance committee would be responsible for further investigations and compiling
information for the Board of Directors. The Board of Directors decision would be binding.
The final decisions of the President or Board of Directors of the International Association of
Equine Dentistry will be posted on the web site.

All correspondence shall be via email when possible. Certified mail will be used where email
is not suitable.

The grieved is required to acknowledge and respond in writing to the Grievance Committee
within 30 days of notice of any grievance against them.
If the grieved does not respond in writing within 30 days of the initial notice date to the
Grievance Committee, the committee will recommend that any certification and or
membership be suspended. At this time the Grievance Committee will send a second letter
via certified mail. If the grieved does not respond in writing to the Grievance Committee
within a further 30 days from this certified postal date, the committee will recommend that
any certification and or membership be terminated

If a member has had his/her membership suspended or terminated due to their lack of
response to the Grievance Committee, he/she may petition the Board of Directors to re-
open the grievance against them by submitting documentation that was previously
requested by the Grievance Committee.